メニューAbout International Shipping（海外発送について）
We are very welcome foreign customers. There are 2options to order process.
1.Transfer Service
Select goods.
Choose payment method.
※Credit cards cannot be used for the first time.
Enter thr forwarding service address.
Order.
You will be received order confirmation.
You will be received shipping notification email.
Your ordered items will be arriving.
2.International Delivery [tax free]
Select goods.
Choose payment method.
※Credit card or Paypal only accepted.
Enter your International address.
Order.
We will check the shipping cost and send order confirmation email.
※This email needs to reply.If there is no reply,the order will be canceled.
You will be received shipping notification email.
Your ordered items will be arriving.
Attention
Brands that cannot be shipped International.
- NIKE
- CONVERSE
- MYSTERY RANCH
- Chaco
- FALKE
- ORCIVAL
- Brady
- Gymphlex
- DANTON
- Le Glazik
- handvaerk
liquids etc.
Consumption tax
For International shipments, we do not charge Japanese consumption tax.
*However, the automatic email sent after your order is confirmed will include consumption tax.
EMS insurance premium
EMS has a compensation system.
Insurance fee is included in shipping chage for orders up to 20,000 yen.
If the amount exceeds 20,000 yen, an insurance premium of 50 yen will be charged for every additional 20,000 yen.
Customs clearance and tariffs
Once your package reaches your country, additional import duties and taxes may be collected.
If applicable, please pay these costs directly to the carrier or customs office.
For more information, please contact your country's customs office.
Inquiry
English customer support is only available via email.
*If your inquiry falls on a regular holiday (Sunday), Our response may be delayed by 2-3 days
Returns and refunds
We cannot accept returns, exchanges, or refunds after the product has been shipped.
Cancellation policy
If payment and communication cannot be confirmed by the deadline, we will cancel your order.
Privacy policy
At our store, we pay close attention to our customers' personal information (address, name, email address, etc.).
Your personal information may be used to conduct our business, and will be used only for that purpose.
Matters related to personal information will be managed within the scope of the law, and personal information will not be disclosed to third parties without prior written consent unless there is a government request for disclosure.